FREQUENTLY ASKED QUESTIONS
We aim to deliver your order within 7 days from the date of purchase. However, delivery times may vary depending on your location and any unforeseen circumstances. Rest assured, we work diligently to ensure your products reach you promptly and safely.
If you receive a faulty or damaged product, please contact our customer service team within 7 days of delivery. Provide details of the issue along with supporting evidence, such as photographs. Once verified, we will arrange for the return of the faulty product and offer a replacement or refund, as per your preference.
While we strive to ensure your complete satisfaction, returns for reasons other than product faults are subject to review. Please contact our customer service team within 7 days of delivery to discuss your situation. Any returns requested beyond this timeframe may not be eligible for a refund or exchange.
Upon dispatch, you will receive a confirmation email with tracking details for your order. You can use this information to track the status of your delivery through the designated courier service's website. If you have any concerns regarding the status of your order, feel free to reach out to our customer support team for assistance.
At this time, we primarily cater to domestic orders within [Country Name]. However, we are exploring options to expand our shipping capabilities to serve international customers in the future. For any inquiries regarding international shipping or delivery to specific locations, please contact our customer service team for further assistance.
